Delivery & Returns

Delivery

All orders are sent with Royal Mail. Most products are printed to order, therefore deliveries will be sent out within 3 working days of order (unless otherwise specified).

Prices

UK (including Guernsey, Jersey & Isle of Man)

Delivery charges are dependant on size & weight of the products. Standard delivery (Royal Mail 2nd class) prices range from £1-£3. Tracked 24 is available from £4 on all orders. This upgrade does not mean your order will be dispatched any quicker. There is free standard delivery (not tracked) on all UK orders over £40 (after any discounts are applied). Please note that some orders may be shipped in more than one parcel. Orders should take 2-5 working days from despatch to arrive, but please be aware of any postal delays.

International

PLEASE NOTE: Orders made from outside the UK may be subject to import and VAT fees at the border of your country. These fees are the responsibility of you, the customer and will be collected via the postal provider in your country.

Europe: Åland Islands, Albania, Andorra, Austria, Belarus, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Vatican City, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Netherlands,  Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey.

ROW: Argentina, Australia, Barbados, Brazil, Cambodia, Cameroon, Canada, Cayman Islands, China, Ecuador, Hong Kong SAR, India, Indonesia, Israel, Japan, Jordan, Lebanon, Malaysia, Mexico, New Zealand, Saudi Arabia, Singapore, South Korea, Taiwan, Thailand, Trinidad & Tobago, Uganda, United Arab Emirates, United States

We offer International delivery where Royal Mail International Tracked or International Tracked & Signed are available. As with UK orders, postage prices are dependent on size & weight of the products, and start from £7, ranging up to £26.50. These are the prices in which Royal Mail charge. According to the Royal Mail website, International orders can take up to 7 working days from dispatch to arrive, but this may vary due to customs/border delays or any other delays within your country. It is not our responsibility for any customs fees that may occur in your country.

If your country is not on our list, please e-mail us at hello@hayleyjade.co.uk about any other overseas orders, and we'll try to help where we can.

We cannot accept responsibility for lost or delayed items due to postal strikes or circumstances beyond our control. Please bear this in mind as due to the current pandemic, there are still delays being experienced.

Returns

Unfortunately we do not accept returns unless faulty. However, in the circumstance that you do have any issues, please e-mail at hello@hayleyjade.co.uk and we’ll be happy to help. Please do not message on Instagram/Facebook about orders, please always email. 

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We do our utmost best when packaging orders to minimise any potential damage caused by handling of the parcel, of which is out of our control.

Refunds
If you are to receive a refund, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

FREE STANDARD DELIVERY ON ALL UK ORDERS OVER £40