All orders are sent with Royal Mail. Most products are printed to order, therefore deliveries will be sent out within 4 working days of order (unless otherwise specified).
Last postage dates for before Christmas:
International - 3rd December
UK - 14th December
The shop will be closing on the 14th and reopening on the 26th.
Please also be aware of delays in the lead up to Christmas. Once an order is posted, it is out of my hands how quickly it arrives with you. If you can, I would recommend upgrading to tracked delivery, as this is prioritised within Royal Mail and you will also be able to see where it is.
UK (including Guernsey, Jersey & Isle of Man)
Delivery charges are dependant on size & weight of the products. Standard delivery (Royal Mail 2nd class) prices range from £1-£3. Tracked 24 is available from £5. This upgrade does not mean your order will be dispatched any quicker. There is free standard delivery on all UK orders over £40 and free tracked delivery on orders over £70 (after any discounts are applied). Please note that some orders may be shipped in more than one parcel. Orders should take 2-5 working days from despatch to arrive, but please be aware of any postal delays.
PLEASE NOTE: Orders made from outside the UK may be subject to import and VAT fees at the border of your country. These fees are the responsibility of you, the customer and will be collected via the postal provider in your country.
Europe: Åland Islands, Albania, Andorra, Austria, Belarus, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Vatican City, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey.
ROW: Argentina, Australia, Barbados, Brazil, Cambodia, Cameroon, Canada, Cayman Islands, China, Ecuador, Hong Kong SAR, India, Indonesia, Israel, Japan, Jordan, Lebanon, Malaysia, Mexico, New Zealand, Saudi Arabia, Singapore, South Korea, Taiwan, Thailand, Trinidad & Tobago, Uganda, United Arab Emirates, United States
We offer International delivery where Royal Mail International Tracked or International Tracked & Signed are available. As with UK orders, postage prices are dependent on size & weight of the products, and start from £7, ranging up to £25. These are the prices in which Royal Mail charge. According to the Royal Mail website, International orders can take up to 7 working days from dispatch to arrive, but this may vary due to customs/border delays or any other delays within your country. It is not our responsibility for any customs fees that may occur in your country.
If your country is not on our list, please e-mail us at firstname.lastname@example.org about any other overseas orders, and we'll try to help where we can.
We cannot accept responsibility for lost or delayed items due to postal strikes or circumstances beyond our control. Please bear this in mind as due to the current pandemic, there are still delays being experienced.
Unfortunately we do not accept returns unless faulty. However, in the circumstance that you do have any issues, please e-mail at email@example.com and we’ll be happy to help. Please do not message on Instagram/Facebook about orders, please always email.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We do our utmost best when packaging orders to minimise any potential damage caused by handling of the parcel, of which is out of our control.
If you are to receive a refund, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.