FAQ

Orders

Can I change the colours of a print/card?
Depending on the design, colours can be changed. Some designs might be more limited as to what colours can be changed. As changing colours requires more time and to print proofs to make sure colours accurate, there may be an extra charge/increased price. Please feel free to drop me a message! - hello@hayleyjade.co.uk

Can I get a print in a different size?
Prints come in the sizes available only. My designs are made to certain sizes (which are based on photo frame sizes) and changing the dimensions can alter a design.

Can I get a digital download instead?
Unfortunately I do not do digital copies of my work as I take pride in putting time and effort into make sure each print looks the best it can be, including sourcing quality paper for it to be printed on, and feel the quality of the paper really sets a design apart. Some of my designs take me a long time to create, so I want them to look the best they can for you!

I’ve written the wrong thing for the personalisation, what should I do?
If you’ve realised you’ve spelt something wrong or would like to change wording etc., please let me know as soon as possible after you order by e-mailing me - hello@hayleyjade.co.uk making sure to include your order number and name.

Can I personalise a print/card?
There are lots of items in the shop which can be personalised with your choice of names, dates etc. Items that do not say they are personalised cannot be personalised.

Can I get a custom/bespoke order?
Unfortunately I don’t currently do custom/bespoke designs.

Delivery

Can I get an item/order sent to arrive by a specific date?
If you would like an order to arrive by a specific date, please do let me know and I'll do my best to get it posted as soon as possible. All our orders go out Royal Mail first class. If Royal Mail are experiencing delays this may affect when your order arrives, of which this is unfortunately out of my hands.

Can I order if I don’t live in the UK?
Yes! We now offer International delivery in over 70 countries where Royal Mail Tracked is available. If your country is not listed, please do e-mail and I can see if I can help!

My order hasn’t arrived.
For UK orders, please allow 1-3 working days for dispatch and then a further couple of days for it to be delivered. For international orders, please allow 3-7 working days from dispatch. Please note that these are guidlines from Royal Mail and may change due to situations which are out of my control. If you haven’t received the item within the time frame outlined in your dispatch email, please e-mail at hello@hayleyjade.co.uk and I’ll try to help where possible. Due to the current pandemic, there are delays in post arriving, so please do bear this in mind as well. 

Any other questions please fill out the form on the contact page or e-mail at hello@hayleyjade.co.uk.

FREE DELIVERY ON ALL UK ORDERS OVER £30