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FAQ

Orders

Can I change the colours of a print/card?

Depending on the design, colours can be changed. Some designs might be more limited as to what colours can be changed. As changing colours requires more time and to print proofs to make sure colours accurate, there may be an extra charge/increased price.

Can I get a print in a different size?

Prints come in the sizes available only. My designs are made to certain sizes (which are based on photo frame sizes) and changing the dimensions can really alter a design.

Can I get a digital download instead?

Unfortunately I do not do digital copies of my work as I take pride in putting time and effort into make sure each print looks the best it can be, including sourcing quality paper for it to be printed on, and feel the quality of the paper really sets a design apart. 

I’ve written the wrong thing for the personalisation, what should I do?

If you’ve realised you’ve spelt something wrong or would like to change wording etc., please let me know as soon as possible after you order by e-mailing me - hello@hayleyjade.co.uk making sure to include your order number.

Can I personalise a print/card?

There are lots of items in the shop which can be personalised with your choice of names, dates etc. Items that do not say they are personalised cannot be personalised. 

Can I get a custom/bespoke order?

Unfortunately I don’t do custom/bespoke designs. A lot of my current designs and artworks take me quite a while to do.

Delivery

Can I get an item/order sent to arrive by a specific date?

All orders go out Royal Mail first class, and orders are usually dispatched within 1-3 days of ordering. If Royal Mail are experiencing delays this may affect your order.

Can I order if I don’t live in the UK?

Unfortunately I currently I only ship within the UK. 

My order hasn’t arrived.

Please allow 1-3 working days for dispatch and then a further couple of days for it to be delivered. If you haven’t received the item within the time frame outlined in your dispatch email, please e-mail at hello@hayleyjade.co.uk and I’ll try to help where possible. I don’t offer tracked delivery, so I have no way of knowing if Royal Mail has lost an item or if it’s delayed.